Please review Makellos standards for specifics on the coverage extended in our five year warranty. As mentioned in our warranty, Makellos retains the right to modify said standard sheet at any time.
Generally, our RMA department will request a photographic proof of defects, or in some cases, request item be sent back for examination. However, Makellos reserves the right to send a representative down to view damages and determine liability. Method of proof is determined soley by the discretion of Makellos’ RMA department.
All items sent for return are subject to evaluation by our RMA department. Items deemed not to be defective will not be eligible for credit or coverage under our warranty.
Keep in mind that credits for returns are not given until items arrive in Makellos’ facility or adequate photographic proof is supplied. Dealer will be charged for replacement items and credit will only be given at such time that proof is received and deemed acceptable.